Terms of Service

2.1Lister means a person who publishes a listing, including an owner, seller, landlord, host, accommodation provider, licensed agent or service provider.

2.2User means anyone who uses the Platform, including a Lister, buyer, renter or guest.

2.3Guest means a User who books a Stay.

2.4Listing means an advertisement on the Platform for a property for sale (“Buy”), a property for rent (“Rent”), a room or home to share (“Share”), short-term accommodation (“Stay”) or a related service.

2.5Booking means a reservation of a Stay made through the Platform.

2.6Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

3.1You must be at least 18 years old and able to enter a binding contract to create an account.

3.2You must give accurate information, keep it up to date, and keep your login details secure. You are responsible for activity on your account unless it results from our error or a security failure on our side.

3.3We may ask you to verify your identity or your authority to list a property.

4.1Deedwell is an online platform that lets Listers advertise properties and accommodation and lets Users find and contact them or book directly with them. We provide technology and advertising services only.

4.2Deedwell is not a real estate agent, property agent, resident letting agent, property manager, auctioneer or broker, and does not hold a licence under the Property Occupations Act 2014 (Qld) or any equivalent law in another state or territory.

4.3We do not act for, represent or owe agency duties to any Lister or User. Nothing in these Terms creates an agency, partnership, joint venture or fiduciary relationship between Deedwell and any Lister or User.

5.1We do not sell, buy, let, exchange or manage property, and we do not negotiate price, rent, terms or conditions on anyone's behalf.

5.2Listers alone decide their price, availability, house rules, cancellation and refund policies, and whether to accept an enquiry or Booking.

5.3We do not inspect properties or verify ownership, title, condition, legality or the accuracy of any Listing, and we do not give property, legal, financial or valuation advice. You should make your own enquiries and get independent advice before buying, renting or booking.

6.1Any sale, lease, tenancy or stay arranged through the Platform is a contract directly between the User and the Lister. Deedwell is not a party to it.

6.2Disputes about a property, Booking, refund or cancellation are between the User and the Lister and are handled under the Lister's own policies. We may, but are not obliged to, help the parties communicate.

7.1Listers are solely responsible for their Listings, including descriptions, photos, prices, availability and compliance with the law.

7.2By listing, you confirm that you own the property or are lawfully authorised to list it.

7.3If you list or manage a property for someone else for reward, you confirm that you hold every licence or registration the law requires, and you will give us evidence on request.

7.4Rent and Share Listings must state a single fixed rent. Rent ranges, “offers over” and invitations to bid are not permitted.

7.5Stay Listings must show, in the description or in any field we provide for it, any registration or permit number the law requires for the property's location.

7.6We may remove or suspend a Listing if we reasonably believe it breaches these Terms or the law, or is misleading. Where practical we will tell you why.

8.1A Booking is confirmed when your payment clears. Where a Lister reviews requests first, you are asked to pay only after the Lister approves your request. Each Booking is subject to the Lister's cancellation and refund policy and house rules shown on the Listing.

8.2The total price is shown before you pay.

8.3Payments made through the Platform are processed by our third-party payment provider, currently Stripe, and are paid directly to the Lister. Deedwell does not receive, hold or control rent, deposits, bonds or purchase money, and does not operate a trust account.

8.4The Lister is the supplier of the property or accommodation and is responsible for refunds and any taxes on amounts they receive.

8.5The Platform does not process payments for property sales, tenancies or share-house arrangements. Those are arranged directly between the parties.

8.6Your use of the payment provider's services is also subject to its terms.

9.1Stay Listings are free to publish. We charge the Lister a platform service fee on each Booking, which is deducted from the Booking payment. We may charge a listing fee to publish a Buy, Rent or Share Listing. Every fee is shown on the Platform before you incur it.

9.2These fees are for use of our technology and advertising services. They are not a commission or reward for selling, letting or negotiating on anyone's behalf.

9.3Fees are stated inclusive of GST where GST applies. We will issue a tax invoice on request.

9.4Listing fees are not refundable once a Listing is published, except where required by the Australian Consumer Law or where we remove the Listing without a breach by you.

9.5We may change our fees by giving at least 30 days' notice. Changes do not affect fees already paid or Bookings already confirmed.

10.1Tools such as the Deedwell Estimate and the mortgage calculator give general estimates only. They are not a valuation, an appraisal or financial advice, and you should not rely on them to make a decision.

10.2Mortgage brokers and other service providers shown on the Platform are independent third parties. We do not recommend or endorse them and are not responsible for their advice or services.

10.3Suburb profiles, news and similar information are general in nature and may not be complete or current.

10.4Maps and links to other websites are provided by third parties. We do not control them and are not responsible for their content.

11.1You must not:

• post false, misleading, unlawful, discriminatory or offensive content;
• list a property you have no right to list;
• use the Platform to harass anyone, send spam or collect other Users' information;
• take a Booking found through the Platform outside the Platform in order to avoid our fees;
• copy, scrape or reverse engineer the Platform, or interfere with its security or operation; or
• use the Platform for any unlawful purpose, including fraud or money laundering.

12.1You keep ownership of the content you post. You grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, adapt for formatting and promote that content in connection with the Platform, for as long as it remains on the Platform and for a reasonable period afterwards for backup and record-keeping.

12.2You confirm you have the right to post your content and that it does not infringe anyone's rights.

12.3The Platform, its software, design and the Deedwell name and logo belong to us or our licensors. You may not use them without our written permission.

12.4If you believe content on the Platform infringes your rights, contact us through the contact page at www.deedwell.com.au/contact with details and we will review it promptly.

13.1We handle personal information as set out in our Privacy Policy.

13.2The law may require us to give government authorities information about Listers and transactions made through the Platform, including to the Australian Taxation Office under the Sharing Economy Reporting Regime and to state revenue offices. You agree to give us the information we need to meet those obligations.

14.1Nothing in these Terms excludes or limits any right or guarantee you have under the Australian Consumer Law that cannot lawfully be excluded.

14.2Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill.

15.1Subject to clause 14, we are not liable for the acts or omissions of Listers or Users, the condition, legality or suitability of any property, the accuracy of any Listing, or any contract between a User and a Lister.

15.2Subject to clause 14, neither party is liable to the other for indirect or consequential loss, and our total liability to you for any claim connected with the Platform is limited to the greater of the fees you paid us in the 12 months before the claim arose and $100.

15.3Where the Australian Consumer Law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

15.4Nothing in this clause limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

15.5You agree to compensate us for loss we reasonably incur because you breached these Terms or the law, except to the extent we caused or contributed to that loss.

16.1You may close your account at any time.

16.2We may suspend or close your account if you seriously or repeatedly breach these Terms, if we reasonably suspect fraud or unlawful activity, or if the law requires it. Where practical we will give you notice and a chance to respond first.

16.3We may close an account for any other reason on 30 days' notice, with a pro rata refund of any prepaid listing fees.

16.4Closing an account does not affect Bookings already confirmed or rights already accrued.

17.1We may update these Terms. For changes that materially affect you, we will give at least 30 days' notice by email or on the Platform. If you do not accept a change, you may close your account before it takes effect.

18.1Contact us first through the contact page at www.deedwell.com.au/contact. We will acknowledge a complaint within 5 business days and try to resolve it within 30 days.

18.2If a dispute with us is not resolved, either party may refer it to mediation before starting court proceedings, except where urgent relief is needed. Nothing here stops you contacting the Queensland Office of Fair Trading or another consumer regulator.

19.1These Terms are governed by the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction.

19.2If part of these Terms is unenforceable, the rest continues to apply.

19.3We may transfer our rights and obligations to a successor that takes over the Platform, provided your rights are not reduced.

19.4The Platform is offered for properties and accommodation located in Australia.

19.5Contact: Deedwell. You can reach us through the contact page at www.deedwell.com.au/contact.